Frequently Asked Questions
Frequently Asked Questions (FAQ)
Frequently Asked Questions: Your Guide to Understanding Our Services.
Welcome to our FAQ page, where we aim to provide you with clear and concise answers to the most common questions we receive. Here, you will find information designed to help you navigate our services and policies effectively. If you have a question that isn't addressed, please feel free to reach out to our support team for further assistance. Thank you for choosing us!
What programs and services do you offer?
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Vonfidel Ranch offers
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Signature Riding Holidays
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Horsemanship Training Holidays
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Horse Boarding (livery)
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Horsemanship education
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Consultancy and equestrian solutions for horses, riders, horse owners, and investors.
When to visit ?
The east coastal region in Sri Lanka has the best weather with just the last two months of the year featuring monsoon rains. Get in touch with us and we will be happy to help you plan your experience based on your requirements.
What happens if the weather is bad?
The stable climate of the eastern province has proven to be exceptional, providing favorable conditions for riding for ten months of the year. We assure you that we will address any matters intelligently and amicably.
Can you arrange a transfer from the airport?
We frequently arrange transportation from the airport or nearby hotels. In addition to our airport shuttle service, we also provide comprehensive transport options with professional and friendly guides. Contact us, and we will ensure you have a memorable.
What's your Cancellation Policy ?
We provide free date change.
Do I have to speak and understand English to enjoy the program?
English is the most widely spoken language, but as speakers of seven languages, we are here to assist you in ensuring you leave with cherished memories!
Do we have to bring riding gear?
We provide helmets and first-aid support for all our riding holidays and trail rides, which also include backup and advanced party assistance. You are welcome to bring your own gloves, chaps, boots, and any other personal gear you wish to use.
What activities and excursions can we enjoy during our stay at Vonfidel Ranch?
Depending on your thirst for adventure and preferences we have many options and all of them are to do with nature and wildlife. We have the elephant safari excursions tailor-made to budgets,
Do you have another questions ?
We will contact you as soon as possible to provide you with detailed response.